Department: Mission Services
Supervisor: Services Director – Allentown Revised: 9/1/16
Develops, supervises, and monitors the activities of the Clubhouse, in collaboration with members and staff to assure the development of a Clubhouse environment that is supportive and work-centered and exceeds the expectations of its members, in support of the Mission.
JOB DUTIES AND RESPONSIBILITIES
A. Maintain professional and technical knowledge by identifying and establishing training needs with
supervisor. Proactively initiates participation in appropriate training opportunities, both in-house
B. Contribute to team effort by maintaining communications with Goodwill associates, Supervisors,
Internal and External customers. Maintains open communication between staff, members, and
work units within the clubhouse environment. Promotes a team approach to decision-making
within the clubhouse environment, including all staff and members in the process. Accomplishes
related results as needed.
C. Participates in internal/external planning meetings as assigned/determined to build effective
collaborative relationships, identify opportunities for internal collaboration and care in line with
GKA strategic initiatives or in response to regional or state trends and which focus on the
development of community resources and options for people with serious mental illness.
Participate in state, national and international organizations to stay abreast of best practices and
to contribute knowledge and experience such as PRA/PAPRS, PCC and Clubhouse International
D. Manage daily operation of the clubhouse. Develops, monitors and coordinates all program
components and activities. Coaches and counsels associates to improve performance by
planning, monitoring, and appraising job results and staff outcomes. Completes annual
performance evaluations of assigned staff . Assures ongoing training of staff in best practices
Anticipates operational problems and implements pre-emptive corrective actions. Provides
assistance to members in all areas, as needed Encourages member participation in the work-
ordered day. Recruit, hire and train/orient Clubhouse staff, volunteers and interns; ensure all
required HR documentation is completed. Provide and document regular supervision of staff,
volunteers and interns, both individually and as a team.
E.Maintain quality standards and service by working with members and staff to establish Clubhouse
policies and procedures. Monitors workplace productivity and makes suggestions and/or changes
in policies/procedures to improve productivity. Responds to questions/requests and provides clear
direction to associates; monitor all CH member records to ensure timeliness, quality and
maintenance of required documentation. Collect/analyze data to monitor and assure quality
services and achievement of program outcomes. Ensure access to community resources and
Clubhouse member self-advocacy e.g. legal, financial, medical, behavioral health, housing,
education, employment, social/recreational, etc. through information gathering and dissemination.
Provide crisis intervention strategies as needed; proactively manages risks to Clubhouse members
and staff through development of standardized procedures related to safety and crisis
F. Ensure that Clubhouse standards are adhered to by familiarization with, understanding of, and
enforcement of established ICCD standards. Oversees the education of associates and members
as to the established ICCD standards. Reviews compliance with established ICCD
standards on an ongoing basis.
G. Achieve financial objectives by developing operating budget with Director and monitoring same to
control expenses, track revenue, etc. Track Clubhouse fiscal activity daily and document as
necessary Operate program within budget, working in cooperation with GKA administrative/finance
staff; facilitate/monito petty cash; deposit/track fundraising contributions. Actively engage in
ongoing discussions with primary and potential funding sources including the County, OVR and
appropriate behavioral health managed care entities. Develop and revise program policies and
procedures as needed to meet funding source requirements and to further the program’s mission
and vision. Implement ongoing fundraising projects to enrich program and to assure funds to
assist members achieve their goals or for those in crisis or to enhance recreational, educational
and social opportunities.
H. Develop Clubhouse Advisory Board to ensure ongoing community support, education, guidance
and important connections to advance the Clubhouse mission and ensure opportunities for
greater community integration of Clubhouse members.
I. Markets programs by developing and implementing a comprehensive marketing plan; by
overseeing the development of appropriate marketing materials. Represents the Clubhouse at
relevant meetings in the community. Provides outreach services to the community at large
regarding Clubhouse philosophy and purpose.
J. Coordinates member services by assisting with and monitoring new member application/orientation
process. Regular coordinates ongoing Clubhouse meetings. Review all new referrals, monitor
admissions, ensure all new admission documentation is completed; ensure program is
meeting/exceeding capacity in persons served/service hours
K. Promotes an environment of workplace safety by training and informing others regarding safety
standards/precautions; by monitoring safety of sites and taking corrective action by assuring that
regulatory safety requirements; performs all duties in a safe manner; adheres to all safety rules
and ensures that staff assigned adhere to all safety rules.
L. Communicates progress and concerns to the Services Director in a timely manner.
Clubhouse Unit Managers
BA/BS Degree in human services field; Master’s degree preferred
Minimum of three years in a position in a related human services field; strongly prefer experience in the mental health field; Strongly prefer that training within the last 2 years has included psychiatric rehabilitation training; minimum of one year of supervisory/management experience.
Holds CPRP certification or CPRP to be attained within 2 years of hire
Must have ACT 34 clearance
Excellent oral and written communication skills; comfortable with public speaking
Commitment to the clubhouse philosophy
Ability to independently organize work to completion
Ability to manage multiple priorities and perform work in a flexible environment with limited routine or standardization of work projects
Must complete and successfully pass State background check, Child Abuse Clearance and FBI Clearance
___________________________ ___________________________________ _________________
Employee Name (Print) Employee Signature
Applicants may apply by going to: yourgoodwill.org and searching under the Careers Tab